Privacy policy

Effective: March 30, 2026

Clutch Merchandise LLC ("Clutch Icons", "we", "us") operates clutchicons.com and associated social media accounts. This Privacy Policy explains how we collect, use, and protect your information when you shop with us or contact us through any channel.

INFORMATION WE COLLECT

We collect information you provide directly when interacting with us:

- Name, email address, and shipping address when placing an order
- Instagram username and message content when you contact us via Instagram DM
- Payment information processed securely through our payment provider
- Custom order details such as names, numbers, sizes, and design preferences

HOW WE USE YOUR INFORMATION

- To process and fulfill your custom merchandise orders
- To communicate with you about your order status
- To respond to your questions and support requests
- To improve our products and customer experience
- To comply with legal obligations

We do not sell your personal information to third parties.

MESSAGING & AUTOMATED ASSISTANCE

When you send us a Direct Message on Instagram, your message may be handled by an automated assistant to help us respond efficiently. Your Instagram username and message content are stored securely to provide context across your conversation. This information is used solely to assist with your inquiry and is never shared for marketing purposes.

Human team members are available and review conversations as needed. You may request deletion of your messaging history at any time by contacting us.

SHARING YOUR INFORMATION

We share your information only as necessary to operate our business, including with production and fulfillment partners, payment processors, shipping carriers, and technology providers that power our store and systems. All partners are required to protect your information and use it only for the services they provide to us.

DATA RETENTION

Order information is retained for as long as necessary to fulfill orders and meet legal requirements. Messaging data is retained for up to 2 years. You may request deletion of your data at any time.

YOUR RIGHTS

You have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us and we will respond within 30 days.

SECURITY

We implement appropriate technical measures to protect your information against unauthorized access, including encrypted storage and secure communication protocols.

CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be reflected by the effective date above. Continued use of our services constitutes acceptance of the updated policy.

For any questions about this Privacy Policy or your data, contact us at clutchicons.com or via Instagram at @clutchicons.